Remember the bloke who was told by Zen Internet to contact his MP about crap service? Yeah, it's still not fixed

Fear not! Issue is at the 'highest level of escalation,' says ISP

A broadband customer from Leatherhead, Surrey, who was told to "speak to your MP" after his ISP failed to resolve repeated line disconnections has now been informed he can leave his contract without penalty after Openreach failed to resolve the problem.…

from The Register